SHIPPING & RETURNS
Shipping Policy
At Hunny Hair Extensions, we are committed to providing fast and reliable shipping services to ensure that you receive your products in a timely manner. Please read the following shipping policy for more details.
1. Shipping Methods and Rates
We offer a variety of shipping methods to cater to your needs, including standard and expedited options. Shipping rates are calculated based on your delivery address and the size of your order.
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Standard Shipping: Typically delivered within 5-7 business days.
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Express Shipping: Delivered within 2-3 business days.
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International Shipping: Not available.
Shipping costs will be displayed at checkout based on your location and shipping method selection.
2. Order Processing
All orders are processed within 1-2 business days, excluding weekends and holidays. Please allow extra time for orders placed during peak seasons or special promotions.
If there are any delays with your order, we will notify you promptly via the contact information you provided at checkout.
3. Delivery Times
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Domestic Orders: Delivery times for domestic orders depend on the shipping method you choose. Standard shipping generally takes 5-7 business days, while expedited shipping takes 2-3 business days.
Please note that these are estimated delivery times and may be subject to change due to factors such as customs delays, inclement weather, or issues with the carrier.
4. Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order online and monitor its progress.
5. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or issues resulting from incorrect or incomplete shipping information.
6. Order Issues
If you experience any issues with your order, such as receiving an incorrect or damaged item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
You can reach us at:
Email: contactus@ahunnyshair.com
Phone: 0430441887
7. Shipping Changes
If you need to make changes to your shipping address or shipping method after placing your order, please contact us immediately. We will do our best to accommodate changes, but we cannot guarantee that changes can be made once your order has been processed or shipped.
8. Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after being delivered to the address provided during checkout. Please track your order carefully, and if you experience issues, contact the shipping carrier for assistance.
Return & Exchange Policy
At Hunny Hair Extensions, we are committed to providing our customers with high-quality products and ensuring complete satisfaction. If you are not fully satisfied with your purchase, please read our return and refund policy below.
We accept returns on products that meet the following conditions:
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Eligibility: Returns are only accepted for products that are unused, in original condition, and have not been tampered with or opened. Hair extensions must be in their original packaging and in a re-sellable condition.
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Time Frame: Returns must be initiated within 14 days from the date of delivery.
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Non-Returnable Items: Custom-made or personalized items, including any hair extensions that have been altered or colored, are non-returnable. These products are final sale.
Refunds will be processed once the returned item(s) are received and inspected. If eligible, a refund will be issued to the original payment method used for the purchase. Please note the following:
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Processing Time: Refunds will be processed within 7 business daysof receiving the returned item. You will be notified via email once your refund has been processed.
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Refund Amount: Refunds will be for the purchase price of the returned product(s) only. Shipping fees are non-refundable.
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Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at contactus@ahunnyshair.com. We will offer a replacement or a full refund for defective products upon verification.
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer support team at contactus@ahunnyshair.com with your order number and details about the product you wish to return.
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Return Authorization: Our team will provide you with a return authorization and the return shipping address.
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Ship the Item: Once you receive the return authorization, pack the item securely and ship it to the provided return address. Please ensure that you use a trackable shipping service, as we cannot guarantee that we will receive your returned item.
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Inspection: Once the returned product is received, it will be inspected to ensure it meets the conditions for a refund.
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired product or email us directly at contactus@ahunnyshair.com.
Customers are responsible for all return shipping costs unless the return is due to a damaged or defective product. We recommend using a shipping service with tracking to ensure that the returned item is received.
If you have any questions regarding our return and refund policy, or if you need assistance with your return, please contact our customer support team at contactus@ahunnyshair.com
Disclamer
By placing an order with Hunny Hair Extensions, you acknowledge that you have read, understood, and agree to this Shipping Policy. We reserve the right to update this policy at any time, and any changes will be reflected here.